Inbox articles
The inbox
One place to see what your agents finished, what's been said, and what needs you next — read it like email.
The bell and notification preferences
Three places a notification can surface, six toggles to tune what reaches you, and a quick fix when desktop pop-ups stop showing up.
What you can do with an inbox item
Open, navigate to the source, archive, restore — and keep the inbox sane with bulk actions and quiet hours.
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