What you can do with an inbox item

Treat the inbox like a to-do pile: open, decide, move on.

Opening an item

Click an item and it opens on the right, with the full message and buttons for what you can do next. Opening it marks it as read.

The buttons depend on what the item is about:

• View Chat opens the conversation where an agent did the work.
• View Task opens the task.
• View Page opens the page.
• Open room opens the room it came from.
• Go to item appears when the item links somewhere else.
• Archive moves it to Archived.

Archiving and bringing items back

Click Archive on an item to clear it from your list. A message appears with Undo in case you change your mind.

To bring an item back later, open Archived, click the item and choose Restore. Archived items are deleted after 90 days, so restore anything you want to keep before then.

Clearing many items at once

1. Click the Triage inbox button (the checklist icon beside the filters).
2. Tick the items you want, or select them all.
3. Choose Mark as read or Archive.
4. Click the X at the end of the bar to leave selection mode. Archiving several items asks you to confirm first.

Triage works on the filter you're in. In Unread, selecting everything selects only unread items.

Inbox settings

The Settings button at the top of the inbox opens your notification switches, the same ones as Settings, Preferences. See Notifications and the bell.

Related

• The inbox
• Notifications and the bell