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Account, Billing & Security

Invoices and payment methods

Updated June 1, 2026 · 2 min read

Invoices and payment methods

Invoices, payment methods, billing email, and cancellation all live in the Stripe customer portal. Claos doesn't host its own invoice viewer or card form — Stripe does.

How to get there

Open Settings → Billing → Manage Subscription. A new tab opens with the Stripe customer portal scoped to your account (or your workspace, on a team plan).

What you can do in the portal

  • View and download past invoices. Every invoice is downloadable as a PDF. The invoice shows the billing period, line items, and any tax that applied.
  • Update your payment method. Add a new card, set the default, remove old cards.
  • Update the billing email. By default this is your account email; change it in the portal if billing should go to a different address — your finance team, for example.
  • Cancel your subscription. Cancellation takes effect at the end of the current billing period. You keep access until then.

Personal vs. team subscriptions

  • Personal subscriptions (Free / Starter / Plus / Pro) — the portal is scoped to your personal Stripe customer. Anyone signed in as you can open it.
  • Team subscriptions (Team / Team Pro) — the portal is scoped to the workspace's Stripe customer. Only workspace owners and admins can open it. Other members see a permission message if they try.

Tax and company details

Stripe handles tax automatically where Claos is registered. If you need invoices to carry your company name, billing address, or a VAT or GST identifier, set those in the portal's billing details. Invoices issued after the change include them; past invoices don't update retroactively.

What if your card fails

Stripe retries the charge a few times across the days after the failure and emails the billing email address. If retries don't succeed, the subscription enters a past-due state — you'll see a banner in Settings → Billing, and access to paid features is reduced until the card is fixed.

Tips and gotchas

  • The portal opens in a new tab. When you finish in Stripe, close the tab to return to Claos. Changes sync back automatically.
  • Team billing is admin-only. If you need to update a card on a team plan and you're not an owner or admin, an admin needs to open the portal — or invite you as one if that's appropriate.
  • No in-app invoice list. Past invoices aren't browsable from inside Claos. The portal is the place for them.

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