Invoices and payment methods
Invoices, cards and cancellation are handled in the billing portal, run by our payment provider. Claos doesn't keep its own list of invoices.
Opening the billing portal
- Your personal plan: go to Settings, Billing, and click Manage Subscription.
- A workspace's team plan: go to Settings, Team plan, and click Manage Subscription. Only workspace owners and admins see this button.
The portal opens in a new tab. When you're done, close the tab and carry on in Claos.
A team plan has its own billing account, separate from your personal one, with its own card and its own invoices. Make sure you open the portal from the right page.
What you can do in the portal
- See and download past invoices.
- Add or change the card you pay with.
- Update your billing details.
- Cancel your subscription.
If a payment fails
If a payment doesn't go through, your plan is marked as past due and Billing shows a notice. Update your card in the portal to fix it.
If you're not an owner or admin
Members can't open a team plan's portal. Ask a workspace owner or admin to update the card or download an invoice for you.
Related
Was this article helpful?
Support
Still need help?
Can't find what you're looking for? Start a conversation and our support team will help.
Open your laptop.The work is already done.
Free to start. No credit card required.